Refund Policy

At Pushtaini Silk, we value customer satisfaction and strive to provide a smooth shopping experience. Our refund policy has been created keeping your trust and convenience in mind.

1. Eligibility for Refund

Orders can be cancelled within 24 hours of purchase, provided the product has not been customized. 

Refunds are only applicable if: 

The product is returned within 2 days of delivery. 

The product is in its original condition, unused, unwashed, with tags and invoice intact. 

The item passes our quality check upon return.

 

2. Non-Refundable Items

Customized products (e.g., fall pico, tassels, or special alterations). 

Items purchased during sale events or promotions. 

Products damaged due to customer mishandling.

 

3. Refund Process

To initiate a refund, customers must send an email to support@pushtainisilk.com

with:

Order ID

Bank account/payment details

Reason for return/refund

Other modes of communication (calls, messages, social media) will not be considered valid.

Once the returned product is received and approved after quality check, the refund will be processed.

 

4. Refund Timeline

Refunds are credited to the original payment method or bank account within 7–10 working days after approval.

Please note, refund timelines may vary depending on your bank/payment provider.

Banking and transaction charges, if any, may be deducted from the refund amount.

 

5. Damaged or Tampered Packages

If you receive a package that appears tampered with, do not accept it.

Kindly return it following the steps in our Return Policy.

6. Disclaimer

Pushtaini Silk reserves the right to refuse refunds for products that fail to meet the above conditions. 

Refund policies are subject to change, and any updates will be reflected on our website.