Returns & Cancellation

What is the cancellation policy of Shree Pushtaini?

• The order can be cancelled within 24 hrs of placing the order and the customer has not opted for any customization of the product.
• A refund equivalent to the purchase price less banking charges would be refunded to the given bank account.
• The refund might take 3-5 days after the refund is initiated depending on the bank.

What is the return policy of Shree Pushtaini?

• The return of the products is allowed within 2 days of receiving the product.
• To return a product, customer needs to send an email to shreepushtaini@gmail.com with the order ID, bank account details and reason for return. Other modes of contact including message, call or social media will not be considered valid for return.
• Once the product is received by us, a standard quality check is done, and if the product is in salesable condition, then only it is considered for return.
• The return process would then be initiated and a refund equivalent to the purchase price less banking charges would be refunded to the given bank account.
• The refund might take 3-5 days after the refund is initiated depending on the bank.
• The product being returned must be in its original unused condition and sent along with the original bill and tags intact.
• Return will only be done online and not in our offline stores.
• Any customised products (such as fall pico or tassels) will not be applicable for return.

What is the exchange policy of Shree Pushtaini?

• The exchange of the products is allowed in case the product does not satisfy the customer's need and no customization has been asked for.
• You can get it exchanged for any other product on the website with equivalent or higher price.
• Products will only be exchanged online and not in offline stores.
• For initiating an exchange, the customer has to email shreepushtaini@gmail.com  within 2 days of the delivery of the order.
• The company will initiate the exchange process and a reverse pickup will be arranged.
• The product being exchanged must be in its original unused condition as all products are handwoven and delicate. Any deviation will lead to cancellation of the exchange request.
• The product should be sent along with the original bill and tags intact in the original packing.
• After completion of exchange, the customer can place a new order of the same product (if available) or any other product of equal or higher value.

Disclaimer

If you receive a package that appears to have been tampered with, you are advised not to accept such parcel. Do not open the package and return the product by following the steps in the return section.

No return or exchange is allowed for the products purchased during a sale.